Oak Outer Frame Combo (43mm deep)

Hi Daniela,

Thanks for your feedback. We're genuinely sorry to hear you haven’t received your parcel yet.

After checking your order history, I can confirm your order was placed on Sunday, 23 March, and our turnaround is 5–10 working days. Your order was completed on the 31st of March and collected by the courier on 1 April, well within our stated timeframe. A waybill was emailed to you upon dispatch.

What’s disappointing is that we never received any prior contact from you—no email, WhatsApp, or social media message alerting us to a possible delivery issue. As a small, passionate team that puts heart into every order and prides itself on customer care, we would have jumped on this immediately had we known.

Public reviews carry real weight for a small brand. A 1-star review—especially without giving us a chance to help—has consequences not just for us, but for the trust we work hard to build with other customers.

Please reach out directly in future — we have already traced the issue to a courier problem and will have more information shortly.

Graham

Thank you

Hi Ann, Apologies for the delay... We have been extremely busy and its delayed all the orders. But we have just taken delivery of a new machine that will speed up our process! Good luck at your exhibition and please tag us in your art once done!